What are brokers’ top priorities?

The recent MPA 2022 Brokers on Aggregators annual survey revealed what mortgage brokers prioritise first, including commission payments, IT and CRM support, panel quality, compliance, marketing and BDM support.

In this interview, Steve Lake, NLG, provides his observations about what brokers value – and in particular, the importance of consistent human interaction and high-touch BDM engagement.

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